Dell’s Lawsuit and why they Deserve it
Dell is currently being sued in California forbait-and-switch practices. Plaintiffs are claiming that Dell has been engaging
in unsavory business practices such as advertising a low price and then billing
the customer a much higher price. Among the other complaints against Dell is
that they advertise low interest rates for their financing packages when there
are often actually hidden charges and higher interest rates involved. I’m a Dell
girl. It’s hard to say no to a company which generally makes good quality
products, especially when they often have great sales and coupon codes. Over the
past 2 years, without exaggerating, I’ve purchased over $30,000 worth of Dell
products - of course not just in personal purchases alone but from business
purchases as well.
A couple of months ago I decided to buy a laptop with them using their
"preferred" financing account. At the time they advertised 0% interest for 6
months so I figured it was worth it. I applied for the account and was accepted.
I was unpleasantly surprised a month later when my first bill came. An
outrageous 29% interest rate was applied to my bill. I thought this is probably
just a billing mistake so I called up to "correct it".
"preferred" financing account. At the time they advertised 0% interest for 6
months so I figured it was worth it. I applied for the account and was accepted.
I was unpleasantly surprised a month later when my first bill came. An
outrageous 29% interest rate was applied to my bill. I thought this is probably
just a billing mistake so I called up to "correct it".
The operator, who didn’t speak very good English, explained to me that I
was not eligible for the 0% interest rate and that’s why I was getting the 29%
interest rate. If they had told me this originally when I had applied for the
account I would have never purchased the laptop using their "preferred"
account. I was outraged, and also stuck. I argued to the rep that this was not
fair and that I should have been notified when I was accepted for the account
that I was not eligible for the 0% interest rate for the first months. Their
site’s advertising had been completely misleading. The rep had no answer.
was not eligible for the 0% interest rate and that’s why I was getting the 29%
interest rate. If they had told me this originally when I had applied for the
account I would have never purchased the laptop using their "preferred"
account. I was outraged, and also stuck. I argued to the rep that this was not
fair and that I should have been notified when I was accepted for the account
that I was not eligible for the 0% interest rate for the first months. Their
site’s advertising had been completely misleading. The rep had no answer.
I’ve owned the laptop for 5 months now and so far only about $20 towards
the actual laptop has been paid off. So much for getting this laptop at a great
price - it’s going to cost me double, if not triple in the end.
the actual laptop has been paid off. So much for getting this laptop at a great
price - it’s going to cost me double, if not triple in the end.
To add fuel to the fire, today a Dell rep called me and nastily explained
to me that they had not received my latest payment yet. I responded to her that
I had sent out a check a couple of days before and that they should have
received it already. She badgered me and said that since they had not received
it yet, the account is going to go delinquent if I did not immediately give them
the money over the phone using a check. I was irritated and also half asleep at
the time so I said that I would call back later. The rep then said that she
would be putting down that the account is delinquent. Her attitude was so
awfully rude and disagreeable, you’d think they would be nicer to someone who
has thrown so much money and business to them over the past 2 years. Not to
mention that this was the first time a payment was late from me, and it’s not
like i was behind with more than one payment.
to me that they had not received my latest payment yet. I responded to her that
I had sent out a check a couple of days before and that they should have
received it already. She badgered me and said that since they had not received
it yet, the account is going to go delinquent if I did not immediately give them
the money over the phone using a check. I was irritated and also half asleep at
the time so I said that I would call back later. The rep then said that she
would be putting down that the account is delinquent. Her attitude was so
awfully rude and disagreeable, you’d think they would be nicer to someone who
has thrown so much money and business to them over the past 2 years. Not to
mention that this was the first time a payment was late from me, and it’s not
like i was behind with more than one payment.
In the end no matter how upset I was by their attitude, and the fact thatit was most probably a mistake on their part that the latest payment wasn’t
showing up, I was forced to give them a check number because I didn’t need an
unnecessary delinquency going on my credit report. To add insult to injury they
charged me $10 for paying over the phone with a check.
I’m outraged and frustrated. However, it is somehow comforting though that
I’m not the only person who was duped. I emailed my experience to the lawyer
taking care of the suit against Dell in California. He responded that he’s been
getting plenty of similar feedback from other "preferred" customers and that he
might possibly extend the lawsuit to customers in other states.
I’m not the only person who was duped. I emailed my experience to the lawyer
taking care of the suit against Dell in California. He responded that he’s been
getting plenty of similar feedback from other "preferred" customers and that he
might possibly extend the lawsuit to customers in other states.
The current horrible customer service caused by Dell’s outsourcing has been
problematic enough, but this is really pushing the limits. Dell needs to shape
up before it starts losing customers - including me. Check out Ihatedell.net for other disgruntled customers like me.
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I have been trying to get credit for $89.99
that I was billed for from Dell Financial Services. I was unable to get the credit for
what they called Hotline Enhanced 393 that
I was suppossed to have ordered on 12-15-04.
I was told by several Dell people that this
transaction for some unknown service that I
must have ordered by mistake would be credited to my account and the transaction
cancelled. That did not happen and I have been rebilled with several late fees added
to where my account now shows a total balance due of over $130.00. I was unwilling to pay them unless they presented
me with a record of where I had authorized a
purchase and for what. I began getting some
pretty hatefull call from some collection agency so I decided to try to find out what
I had authorized and to whom as well as when. I located an agent for Hotline Inc. ,a
credit card protection agency who said they had sent the $89.89 charge to Dell to be added to my Dell account because
the $2.00 Promotional Check they’d sent had
been cashed by me and that I had not read the small print on the back of the check nor had I paid attention to the lengthy advertisement that went with it so they just
automatically billed my account for the full
year amount to Dell. I told the agent Sarah;
(badge # 38379) & her supervisor Sylva, (badge #30331) that I was very disappointed in their shady practices of not fully informing me of exactly how they had automatically enrolled me in their protection service for credit cards which I
did not need and did not know I was ordering by cashing a Dell Check which I just thought was for being a good customer. I also said I thought this was an illegal scheme and that I demanded that they credit
my Dell Account with the full amount. Sylva
said she would see to it an credit my Dell
account electronically (Ref. Cancellation number WC303310410).I also said I considered this to be false advertising and
a form of harrassment since these charges
and late fees had been turned over to a collection agency that’s been calling me demanding payment or they’d report me to a
credit bureau that could ruin my credit. I
don’t appreciate how Dell has kept me in the dark about why I owed the $89.99 and to
whom it was owed or for what. The Hotline
people said they did not work for Dell but
they do get paid for their services by Dell.
This is a real shoddy way to conduct business; I’ve paid Dell over $1,700.00 for
a computer, a printer, and a new hard drive
over the past 2 1/2 years but I have never
made any payments since I’ve always paid up
in 30 days or less or the same as immendiate cash payment. I will look forward
to receiving credit for not only the $89.00
charge but the late fees also. I should not
have even received a statement from Dell as I did not owe them anything then or now. If
I don’t get full credit I have no choice but
to turn this matter to an attorney requesting the credit I deserve,an apology,
and attorney fees with a charge for false
advertising and harrassment over the phone
and the internet. I will not stop until I have received satisfaction from Dell who has
no right to attach another company’s charges
to a statement of money owed that really was not owed.
Sincerely Les R. Easley
On 4-13-05 I was contacted by a person who
said she was “Ashley” (no last name or badge # provided). She did identify herself
as being a representative of what I understood to be a company called ITC which
was a collection agency trying to collect
an unpaid amount of $89.99 plus overdue
charges that now amounts to over $131.00 total now due to Dell Financial Services. I told her that I was disputing the charge
in it’s entirety and that I had fully
explained to someone with Hotline Enhancement office known to me as “Sylva” (badge # 30331)who told me yesterday that she could understand how I might have just cashed or deposited (thinking it was a rebate or an amount overpaid) a $2.00 check they had sent to me as a type of promotion. The promotion was for a type of credit protection for Dell that, according to her,
amounted to an aceptance by me for Credit
Protection with Dell. I told her that I would not knowingly accept such a plan and
allow it to be billed to my Dell Preferred Account since I did not have a balance due
to Dell at that time and I did not need protection for my one credit card I used. I
received a cordial response from Sylva who
said she understood my dillema and that she
would cancell all of these charges with Dell using Cancellation # WC 303310410. She
further stated that this cancellation might
not show up on my next Dell Statement and
that I might get more calls by ITC Agents
trying to collect the unpaid amount for Dell. I gave all this info to her Ashley’s Supervisor, Nate Cannon, who said he was
looking up the account of my conversation
with Sylva. He called me “rude” and made
comments about this conversation not going
anywhere since I was not giving him a chance to talk by his provacative use
of a single word (unaudible) over and over
again to drown out my attempt to reason with him. He apparently did not care about
how rude he had been with me. He seemed to be only thinking of hammering me with my terrible “sin” of not paying a bill I repeatedly had said I did not owe and would not pay. These agents of ICS or whomever seem to be on a power trip and act as if they are out for one thing and that’s to collect what is allegedly owed and not to listen intently to the person they are calling. The one thing they should be sure of is that the person they are talking to
was the one who had been called by them and
was only trying to get his point across. As
I tried to let them know, I probably didn’t
read the fine print on the $2.00 check and
could have just cashed or deposited it as I
must have thought it was just something I
had been awarded by Dell for paying off all
I had owed them (over $1,700.00)before the
first thirty days after purchase which is
the same as cash). These ICS agents have
tried to make me out to be the bad guy and
they have failed. I have always been on very sound credit footing with Dell and did
not ever have a balance due for over thirty
days. They might have a job to do but they
need to be instructed how to do business in
a kind and thoughtful manner. They will not
listen with the courtesy due any Dell fully-
paid-up Dell customer. Well, it was paid up until I got this illegal and unwanted charge posted to my account. I am unable to get anyone with their company or with Dell Financial Services to listen to me (except for Sylva).I have sent many letters and made numerous phone calls which often
resulted in some of Dell’s agents telling
me I would receive full credit as requested but no further action was actually taken. I will be patient and allow Dell to post the credit to my account that Sylva said I was due. I called someone today who said she has supervisory status over Nate Cannon and Ashley and she (Elly) said she would provide them with some training as to how to treat all customers more politely. She said she would admonish them to treat those persons more kindly whom they talk with about overdue accounts. In addition to saying she’d make sure my bill was cancelled (using Sylnan’s cancellation #WC 303310410 who I’d talked to yesterday
and represented Hotline Enhanced)she said she’d have a conversation with them about
causing people they call to feel like they have been harrassed and treated poorly. Not all of the so called “deadbeats” they think they are talking to are in fact, WRONG!!!. Check out my last credit rating and there should be very little doubt that some people some time can be the victm of an advertising “scam” such as the “$2.00 check scam” just described earlier. To be told by ICS that I must be stupid to have not read the fine print on the front and back of the check. I also don’t appreciate being compared to a “kindergarten conversationalist” by Nate Cannon when he’s the one trying to drown out my replys with his incessant dronning. I may not have gone to Kindergarten as there was no such thing back then where I lived. My kindergarten
was the first week of the first grade where we learned all we needed to compete with those kindergarten “graduates”. Nate also kept asking me my age which is another form of harrassment and I believe is a violation of federal discrimination laws. If I told him I was a senior citizen (over 65) does anyone think I would have received any better treatment? I think not. Nate apparently did look up the text of my conversation with Sylva yesterday as
I was waiting for his reply and when he came back on the line; he just said “goodby” which is the only good thing I heard throughout thie entire telephone conversation. I asked Sylvan to post on my “account screen” that I do not want to be called again about this issue but that seems to have been an invitation to sharks
to hover.
Les R. Easley
I have been stuck behind a Dell for some time now. Not because I wanted it but that is the POOR choice the company made in their purchase. As they (the company) was going to treat me good with a high end Dell- in 7 months I have had the Motherboard changed and CDRW changed. A far as I am concerned, Dell sells the lowest grade of Chinese made crap that is available. If they try to rip you off, tell them you are not paying anything and then once responding to their threats, off to class action to close them down. The scarey thing is the government uses their junk a lot- so much for reliabilty. I buy parts and build AMD for my several home computers- no problems at all!
Yeah well unfortunatley DELL sucks us in with all there cheap prices..so we fly to them like bees to honey. I really think they went downhill when they outsourced 75% of there company. At this point DELL products are everywhere the school systems, businesses, etc.. talk about monopoly..
Right now I’m upset that my high end laptop which is of course a dell..urgh! Depreciated in value faster than any other laptop I ever owned and the pisser is that what I owe dell finance is higher than the actual laptop value now..talk about depressing…and will be even more with interest by the time I pay this thing off.
I sympathize with both of your horror stories! I wish there was more we could do as the consumers about this. Any good suggestions?
Anyway guys thanks for posting on my blog!
Chipchick
Dell financial service is a rip off. I bought inspiron Gen 2 notebook using Dell credit card. They gave me a $84 monthly payment plan. I paid $100 for my first payment prior to the due date. the funny thing is my account baleance went down only $20. This is a complete scam. They claim some financial chargers …crap of $75. Thier customer services is sucks. They have the worst web site ever…. it is not user friendly at all. It is asking for cutomer number and some stuff whenever you wanted to contact customer service. But there is no place or option to find one. Only link they provide return you a wrong information. This is the worst company I did business with.
please tell me how to get in on this lawsuite because they have charged me three times what the advertisingprice was and still is.send me an email telling me how.
Never, Never, Never buy a Dell.
This was the solution to all my major computer problems. I made this hard and fast rule in order to save myself money and headaches. Unfortunately, I made the rule after I had already purchased something from them. They may sell a good product (and that is questionable) BUT customer service is a joke. If you think you’re getting a deal with a Dell, just double (or even triple) the quoted price to cover all of the time and money consuming problems you also get with the equipment you order, and you’ll get a clearer picture of what that Dell product will cost you.
My solution to my Dell problems was to pitch the Dell laptop and printer in a ditch and buy something else.
I purchased a referberished inspiration. I paid a high price because of all the software included. All the aplications were trial versions and have long ago expired. I was told the unit had a year of techinical support. The only support I found was hardware to sell me more chinese s–t.
I would be very interested in a class action suit against dell, if anyone is organizing one, i have a great case and would like in.
I purchased a desk top system and a monitor for the kids. The representative, Mr. Gray told me I will receive 12 months of no interest. I discovered couple days later that my original order was not canceled nor I was receiving the 12 months no interest. A manager from Dell’s home office called and told me there is nothing they can do. The representative did not have the authority to give me the promotion. He did give me the oppertunity to send the items back. However; since the items were gifts for the kids at Christmas I could not ask for the items back. Luckly, I am in a position to pay them in cash once I receive the bill. The point is Dell is not standing behind their own code and ethics which is printed on their website. I will never purchase a Dell systme again.
I will not add more of the same, but AAAAAAAHHHHHHHHHH!! They got me terribly also. It often is like living a nightmare. I so wish we could do something about it that did not cost even more time and money.
I am an author looking for some examples of âDell Hellâ to use in a book. The tentative title for the book is âDell can go to Hellâ but that will probably change before publication. I do have an ebook publisher signed on to the project and am looking for a print publisher.
Why am I doing this? Two reasons, first I am hoping that the book will make some money and next Dell has pissed me off. You really donât want to piss off an author as they will find a way to get back at you.
What am I looking for and who should submit their experiences? Employees, former, and current with information of salary, benefits, and working conditions are one of my interests. I also want to collect experiences from individual customers, business end users, and businesses associated with Dell. Remember, true experiences whether good, bad or indifferent that are backed up by facts are what Iâm looking for to include in the book.
If you feel that your story fits the criteria listed below feel free to contact me at the email address given at the bottom of this message. On the initial email just provide a synopsis and I will get back to you for further information. We can work out details of anonymity, if requested, as my research nears completion.
The criteria list is fairly short. Do take special note that everything stated as fact must be backed up with records.
1. I only want true stories about sales or service methods, training, manufacturing, or management practices from employees or former employees. Rumors and unsupported stories are not going to be considered.
2. I would like examples from individuals and businesses that concern inoperative computers or other equipment, poor customer service, excessive billing, or failure to deliver on time.
3. Everything will be vetted by me first and then all information will be examined by a team of lawyers before publication. The more documentation and the better it is will go a long way towards getting your story included in the book.
4. If you are currently involved in litigation against Dell or any Dell subsidiary then I will require a written release from both you and your lawyer before I will consider your story for publication.
5. If you have completed legal action against Dell or any Dell subsidiary then I will require a written release from you and, if applicable, your lawyer that you have not signed a non-disclosure agreement about that legal action.
DO NOT REPLY HERE AS I WONâT BOTHER TO READ THEM
You may contact me at mapper1988-dell@yahoo.com
I got the wsxga inspiron a week ago. No where they mentioned that to increase the size, you need to bump up DPI to 120%. 120% DPI has problem with some applications and most of the websites. Internet Explorer does not support it and other browsers will not show the site correctly if increased the fonts and kept the DPI at 96% (try cnn.com in Firefox, increase the fonts and watch the left menus).
I am going to return it with a slap of 15% restocking and shipping fees.
I would love to join against this Fraud company with the owner sitting at 25 billion dollars.
Has anyone heard of the lawsuit for the new pc card slot on the xps m140…. i just signd up for a two yr contract with a gprs/wi-fi company hoping to use the wireless net wherever i go.. .coming to find out no one even has the cards built for the xps…….i had to fork out another 300 bucks just to buy a usb adapter just to use the pc card i was stuck with
Some good news. Dell Financial Services has finally dropped their attempts to to collect outrageous fees and charges of over $1,000 from us. The key was to use the services of the Texas Attorney General’s consumer complaint department.
Their web site at: https://www.oag.state.tx.us/
provides good guidance on how to use their services and file a complaint. Be sure to have your facts well documented and they will compell DFS to supply a rebuttal. One of the things DFS could not deny is that they did cash our check that was clearly marked on front and bact that our account was now paid in full.
I totally agree with how they deserve the lawsuit. I recently purchased a desk top from dell, applying for the Dell Preferred Account, they said I qualified for it. But they never told me how high my intrest rates were going to be. When I recieved my first bill, it was a whopping 29.99% intrest rate. Sure my monthly payment was only $21.00, but they added $30.00 in intrest to it. So if I actually payed the minimum, I’d never pay it off!! Which I think is total bull. I think they should give us all a little something back just because of there false advertising. Now don’t get me wrong, I love Dell products, I really do. But they shouldn’t advertise what they don’t intend to do.
I was on the phone with a tech in India which I thought was kind of cool but while working on it and going to the third guy the computer quit? I ask what was up and the guy told me it was one month out of warrenty. I was like are you kidding? This was one of the computers that had the battery that caused a few to flame out and now it appears the destroyer of motherboards, hard & disk drives , etc. etc. I paid cash for my Dell and from what I have read thank god. I advise if you have a hardware problem to look up the U.S. Consumer Product Safety Commision. If you think there is a reason for your computer failing because of something Dell did call them.
I have filed a claim against dell for selling a computer that never worked and eventually providing replacement that does not work either. The model, a dimension E510 seems to have i/o issues. Does anyone know of this elsewhere?
Anyway, I am simply filing in small claims for the cost of the computer, not the long hours.
This is my first and last dell.
Anyone have experience with this type of a claim in court?
I had repeated problems with my DELL. After over two years of problems and having my fan replaced after 3 attempts (it took 3 visits to determine which fan needed replacement). They replaced the hard drive, had me erase and reformat my computer over 4 times before finally replacing the computer. The minute my new computer was hooked up it kept freezing. I call for help and suddenly they say I owe money - for a computer paid off three years ago!!!
The tech refuses to help until customer service clears my account. Customer service says I don’t owe money and they will “take care of it.”
I am still unable to get tech support even though I paid for it through 2008.
I want to sue but can’t find the California place to sue. I would welcome help in identifying the person they are legally required to appoint for a process server in every state. I called the CA Dept of corporations- they can’t help.
How can I get involded with this Lawsuite, I bought a laptop last christmas an the motherboard already went up in it not even 3months of having it!! Dell wants to charge $300+++ for a new mother board when I just heard on the news they KNEW of the bad mother boards an over heating problems. Contact Me when information @ CloudsMostWanted@aol.com
My husband purchased me what he was told, was a top of the line Dell xps for Christmas. He also had the good foresight to purchase ALL the warranty options. When the computer arrived it was full of dust and debris. The 966 printer worked great as a stand alone. But would never work through the computer. We spent no less the 15 hours during Christmas on the phone with their techs. No one at Dell could fix it. There were constant and various error messages. Finally I told them to send someone out to fix it. (Part of the warranty package) They refused stating they couldn’t until they could pinpoint the problem. I told them I’d spent all the time I was going to on the phone with them. If they refused to send a tech out to repair the system, then they needed to give me the return info. I argued with them for over 45 minutes before they FINALLY gave me the return authorization number and address to return the unit. Dell does not like having units returned. They first said they could not credit my account because the unit was damaged. I told them the unit was damaged before it arrived to me! DUH?! Then they decided since nothing was ‘wrong’ with the printer. (The fault lied with the computer itself) They were charging me a restocking fee for the printer. It took a little over 40 days and the promise of a small claims lawsuit to get them to credit my account back.
To Dell’s credit, they did refund my shipping cost plus an additional $50 for inconveniences. The funny thing was they charged my account one penny in interest when they had decided to charge me a restocking fee. I decided to mail them a 1 cent check. It will cost them more to process that check then it would to just credit the account. And I’ll have extolled a sadistic humor from it all.
http://chipchick.blogs.com/chip_chick/images/dell.jpg
I had a Dell Inspiron E1705 Notebook computer I bought for the Spring semester right after Christmas 2006 and I had nothing but trouble with the harddrive dying on me in January, I called the overseas Tech Dept. in India at some outpost village and the person at the other end of the phone told me someone would be sending me a new replacement harddrive and I would have it shipped to me in 5 days, so 5 days later it never arrived and it is once again time to call the Dell hell tech support people just to be told that the replacement harddrive is not in stock and all I had to do is wait until it is in stock and they will send me a replacement harddrive.
Now it is Feb. 6, 2007 and I am back in college without a notebook computer and a dead harddrive on what was supposed to be a working notebook computer.
Never buy anything from Dell, save your money and boiling stress when you buy a computer from another manufacturer.
We bought our dell in 2005. To date, the power supply has been replaced 3 times and finally, when I called and the tech guy heard the popping noise it was making, they sent me a new computer (it is under warranty until October. However, I had paid $2000, that preffered customer strikes again, and after I sent the old tower back to them, I got a bill that says I now owe them another $2000 plus interest and penalties. I called and they refuse to send me a copy of what I have paid to date and have now turned my account over to a collection agency. Thank God I did not buy a dell laptop.
I bought a dell computer online, when it was delivered it was more than what they told me it was going to be, and also was not even new, it was refurbished. The printer which was included didnt work, and had to send that back, im sure that was refurbished too!! I then tried to call them, but no one would answer my questions at all, they told me i would have to pay hourly for someone to help fix the computer they sent me new to fix, are you kidding me??. I was on the phone for over 6 hrs on hold, then was transfered then on hold, then disconnected around 10 times this is horrible. Not to mention about 2 mths ago, I tried to pay my monthly payment over the phone, they wanted to charge me 10.00 to make a payment, I actually was going to do it, so i say to the lady ok i wanted to update my address info, she asked for my ss# my old address, etc, she then tells me she cant find me in the computer, and cant locate my bill???.. ok so then i tell her when you find my acct number then i will pay you, cause im not going to by accident pay someone elses bills. I never got anything in the mail and today got a call saying it was in collections, and that i now need to pay 200.00 which i have no idea why. The lady assured me on the line, that i would not be charged any fees, b/c of the mishap on there side, guess that was another lie too!!. This is aweful, and I think something needs to be done about this.
There is more information available at http://delllawsuit.com
The settlement check status is posted there. Good luck on your Dell Lawsuit!
Hi all!
Very interesting information! Thanks!
G’night
OH MY GOD!!! This is exactly the same thing that happened to me.. as the girl in the letter had explained the 29% intrest rate kinda sneaks up and bites ya in the behind. I was under the same impression, but mine was 1 yr same as cash. Then we were told we didnt qualify for the 0% interest and they didnt even warn us. So in the end we paid about 300.00 dollars extra because we sent a big lump sum at tax time so we could get them off our ass. The 29% interest was not something i would have agreed on. the late payment fee is 29 dollars. Horrible!!! in the end i am happy with my computer but I hate dell, oh and the customer represenitives are the most ignorant people in the world, and they can barely speak english. I talked to the manager’s manager and I called him a dickhead and hung up because he was just as rude. I WILL NEVER DEAL WITH DELL AGAIN!!! THEY ARE RIPOFFS
Dell deserves everything they are going to get hit with by this lawsuit and the repercussions of it (stock perhaps? God I hope so!).
The fact is… Dell lost what little bit of edge they had, a long LONG ago. They are TERRIBLE, and I can’t even begin to explain how much I despise them.
They screwed me over in the biggest way possible in ‘06, so when I left as a long time business customer the moment I had discovered the truth behind their shady deals — I took everyone I knew with me and never looked back. Every where I turn, I make a point to dissuade anyone I meet on buying a Dell, and explaining why I think they pretty much just need to go to comp hell. There’s a better choice out there than trying to purchase a system from a such a shoddy company as them.
God I hate Dell, and so should the rest of the world……
I ordered a lap top from Dell. When I got it , the computer said that the virus protection was outdated, so I purchased a protection for the computer. I later had to get Dell’s help on the wireless and the tech asked what kind of protection I had on the laptop. I told them, they informed me that I had paid for a three year subscription from Trend Mirco. I called Dell to ask for my money back, since the Trend Mirco was not in the laptop. They refused to retun any money. They were rude and passed me to one rude person after another. I was passed to at lease four different people and had to re-explain each time. They would not offer to put the protection in the the computer just said I had to call Trend Mirco myself. I did not get a itemized bill when my computer came and it took five weeks to get the computer. I have emailed Dell about the situation two times, they have not emailed me back. I am very upset with Dell. I paid a lot of money for this laptop and I really do not want to be treaded so poorly by Dell. I have since call Trend Miro, and they felt that I should have got my money back. They work with me and installed the protection. When I was passed to all of those Dell employees, I asked each of them why wasn’t that protection put in the computer since I paid for it and not one of them answered the question, they acted as if I didn’t ask the question. Hey thanks for letting me vent this.
My son purchased a laptop, he bought the inspiron 5150 and after I had problems with Dell I decided to look on line for others who have problesms with Dell and I found out that that othwe were havong the same probles he was with his. I gets hot and shuts down, It difficult to use or load a program in it because it shuts down and Dell knew of this problem and did not get a hold of their customers to fix or correct the problem. He paid $1700.00 for this laptop three or four years ago and they should have fixed the problem or let the customers know.