Comments on: Dell’s Lawsuit and why they Deserve it

By: вopcepдeчки

вopcepдeчки — Fri, 19 Jun 2009 19:51:25 +0000

Вообще, откровенно говоря, комментарии тут гораздо занятней самих постов. (Не в обиду автору, конечно )

By: Всеволод Ильин

Всеволод Ильин — Sat, 30 May 2009 22:28:02 +0000

Очень интересные мысли, хорошо рассказано, все разложено по полкам

By: Denise Ranck

Denise Ranck — Mon, 02 Jun 2008 15:42:10 +0000

My son purchased a laptop, he bought the inspiron 5150 and after I had problems with Dell I decided to look on line for others who have problesms with Dell and I found out that that othwe were havong the same probles he was with his. I gets hot and shuts down, It difficult to use or load a program in it because it shuts down and Dell knew of this problem and did not get a hold of their customers to fix or correct the problem. He paid $1700.00 for this laptop three or four years ago and they should have fixed the problem or let the customers know.

By: Denise Ranck

Denise Ranck — Mon, 02 Jun 2008 15:29:52 +0000

I ordered a lap top from Dell. When I got it , the computer said that the virus protection was outdated, so I purchased a protection for the computer. I later had to get Dell’s help on the wireless and the tech asked what kind of protection I had on the laptop. I told them, they informed me that I had paid for a three year subscription from Trend Mirco. I called Dell to ask for my money back, since the Trend Mirco was not in the laptop. They refused to retun any money. They were rude and passed me to one rude person after another. I was passed to at lease four different people and had to re-explain each time. They would not offer to put the protection in the the computer just said I had to call Trend Mirco myself. I did not get a itemized bill when my computer came and it took five weeks to get the computer. I have emailed Dell about the situation two times, they have not emailed me back. I am very upset with Dell. I paid a lot of money for this laptop and I really do not want to be treaded so poorly by Dell. I have since call Trend Miro, and they felt that I should have got my money back. They work with me and installed the protection. When I was passed to all of those Dell employees, I asked each of them why wasn’t that protection put in the computer since I paid for it and not one of them answered the question, they acted as if I didn’t ask the question. Hey thanks for letting me vent this.

By: Gen

Gen — Wed, 28 May 2008 15:33:06 +0000

Dell deserves everything they are going to get hit with by this lawsuit and the repercussions of it (stock perhaps? God I hope so!).

The fact is… Dell lost what little bit of edge they had, a long LONG ago. They are TERRIBLE, and I can’t even begin to explain how much I despise them.

They screwed me over in the biggest way possible in ‘06, so when I left as a long time business customer the moment I had discovered the truth behind their shady deals — I took everyone I knew with me and never looked back. Every where I turn, I make a point to dissuade anyone I meet on buying a Dell, and explaining why I think they pretty much just need to go to comp hell. There’s a better choice out there than trying to purchase a system from a such a shoddy company as them.

God I hate Dell, and so should the rest of the world……

By: Alisja Doxtader

Alisja Doxtader — Thu, 28 Feb 2008 11:44:02 +0000

OH MY GOD!!! This is exactly the same thing that happened to me.. as the girl in the letter had explained the 29% intrest rate kinda sneaks up and bites ya in the behind. I was under the same impression, but mine was 1 yr same as cash. Then we were told we didnt qualify for the 0% interest and they didnt even warn us. So in the end we paid about 300.00 dollars extra because we sent a big lump sum at tax time so we could get them off our ass. The 29% interest was not something i would have agreed on. the late payment fee is 29 dollars. Horrible!!! in the end i am happy with my computer but I hate dell, oh and the customer represenitives are the most ignorant people in the world, and they can barely speak english. I talked to the manager’s manager and I called him a dickhead and hung up because he was just as rude. I WILL NEVER DEAL WITH DELL AGAIN!!! THEY ARE RIPOFFS

By: hiutopor

hiutopor — Tue, 18 Sep 2007 09:38:32 +0000

Hi all!

Very interesting information! Thanks!

G’night

By: Drew

Drew — Thu, 21 Jun 2007 04:28:00 +0000

There is more information available at http://delllawsuit.com
The settlement check status is posted there. Good luck on your Dell Lawsuit!

By: Tiffany Corey

Tiffany Corey — Thu, 07 Jun 2007 20:46:44 +0000

I bought a dell computer online, when it was delivered it was more than what they told me it was going to be, and also was not even new, it was refurbished. The printer which was included didnt work, and had to send that back, im sure that was refurbished too!! I then tried to call them, but no one would answer my questions at all, they told me i would have to pay hourly for someone to help fix the computer they sent me new to fix, are you kidding me??. I was on the phone for over 6 hrs on hold, then was transfered then on hold, then disconnected around 10 times this is horrible. Not to mention about 2 mths ago, I tried to pay my monthly payment over the phone, they wanted to charge me 10.00 to make a payment, I actually was going to do it, so i say to the lady ok i wanted to update my address info, she asked for my ss# my old address, etc, she then tells me she cant find me in the computer, and cant locate my bill???.. ok so then i tell her when you find my acct number then i will pay you, cause im not going to by accident pay someone elses bills. I never got anything in the mail and today got a call saying it was in collections, and that i now need to pay 200.00 which i have no idea why. The lady assured me on the line, that i would not be charged any fees, b/c of the mishap on there side, guess that was another lie too!!. This is aweful, and I think something needs to be done about this.

By: cfldlwyr

cfldlwyr — Fri, 18 May 2007 06:34:59 +0000

We bought our dell in 2005. To date, the power supply has been replaced 3 times and finally, when I called and the tech guy heard the popping noise it was making, they sent me a new computer (it is under warranty until October. However, I had paid $2000, that preffered customer strikes again, and after I sent the old tower back to them, I got a bill that says I now owe them another $2000 plus interest and penalties. I called and they refuse to send me a copy of what I have paid to date and have now turned my account over to a collection agency. Thank God I did not buy a dell laptop.

By: John Davie

John Davie — Wed, 07 Feb 2007 01:18:23 +0000

http://chipchick.blogs.com/chip_chick/images/dell.jpg

I had a Dell Inspiron E1705 Notebook computer I bought for the Spring semester right after Christmas 2006 and I had nothing but trouble with the harddrive dying on me in January, I called the overseas Tech Dept. in India at some outpost village and the person at the other end of the phone told me someone would be sending me a new replacement harddrive and I would have it shipped to me in 5 days, so 5 days later it never arrived and it is once again time to call the Dell hell tech support people just to be told that the replacement harddrive is not in stock and all I had to do is wait until it is in stock and they will send me a replacement harddrive.

Now it is Feb. 6, 2007 and I am back in college without a notebook computer and a dead harddrive on what was supposed to be a working notebook computer.

Never buy anything from Dell, save your money and boiling stress when you buy a computer from another manufacturer.

By: Donna

Donna — Sat, 03 Feb 2007 04:01:11 +0000

My husband purchased me what he was told, was a top of the line Dell xps for Christmas. He also had the good foresight to purchase ALL the warranty options. When the computer arrived it was full of dust and debris. The 966 printer worked great as a stand alone. But would never work through the computer. We spent no less the 15 hours during Christmas on the phone with their techs. No one at Dell could fix it. There were constant and various error messages. Finally I told them to send someone out to fix it. (Part of the warranty package) They refused stating they couldn’t until they could pinpoint the problem. I told them I’d spent all the time I was going to on the phone with them. If they refused to send a tech out to repair the system, then they needed to give me the return info. I argued with them for over 45 minutes before they FINALLY gave me the return authorization number and address to return the unit. Dell does not like having units returned. They first said they could not credit my account because the unit was damaged. I told them the unit was damaged before it arrived to me! DUH?! Then they decided since nothing was ‘wrong’ with the printer. (The fault lied with the computer itself) They were charging me a restocking fee for the printer. It took a little over 40 days and the promise of a small claims lawsuit to get them to credit my account back.

To Dell’s credit, they did refund my shipping cost plus an additional $50 for inconveniences. The funny thing was they charged my account one penny in interest when they had decided to charge me a restocking fee. I decided to mail them a 1 cent check. It will cost them more to process that check then it would to just credit the account. And I’ll have extolled a sadistic humor from it all.

By: Ryan

Ryan — Mon, 15 Jan 2007 21:37:57 +0000

How can I get involded with this Lawsuite, I bought a laptop last christmas an the motherboard already went up in it not even 3months of having it!! Dell wants to charge $300+++ for a new mother board when I just heard on the news they KNEW of the bad mother boards an over heating problems. Contact Me when information @ CloudsMostWanted@aol.com

By: Carolyn Cahn

Carolyn Cahn — Mon, 23 Oct 2006 18:14:02 +0000

I had repeated problems with my DELL. After over two years of problems and having my fan replaced after 3 attempts (it took 3 visits to determine which fan needed replacement). They replaced the hard drive, had me erase and reformat my computer over 4 times before finally replacing the computer. The minute my new computer was hooked up it kept freezing. I call for help and suddenly they say I owe money – for a computer paid off three years ago!!!
The tech refuses to help until customer service clears my account. Customer service says I don’t owe money and they will “take care of it.”

I am still unable to get tech support even though I paid for it through 2008.

I want to sue but can’t find the California place to sue. I would welcome help in identifying the person they are legally required to appoint for a process server in every state. I called the CA Dept of corporations- they can’t help.

By: Michael Butler

Michael Butler — Sun, 08 Oct 2006 07:32:58 +0000

I have filed a claim against dell for selling a computer that never worked and eventually providing replacement that does not work either. The model, a dimension E510 seems to have i/o issues. Does anyone know of this elsewhere?

Anyway, I am simply filing in small claims for the cost of the computer, not the long hours.

This is my first and last dell.

Anyone have experience with this type of a claim in court?

By: Ken

Ken — Sat, 26 Aug 2006 05:57:32 +0000

I was on the phone with a tech in India which I thought was kind of cool but while working on it and going to the third guy the computer quit? I ask what was up and the guy told me it was one month out of warrenty. I was like are you kidding? This was one of the computers that had the battery that caused a few to flame out and now it appears the destroyer of motherboards, hard & disk drives , etc. etc. I paid cash for my Dell and from what I have read thank god. I advise if you have a hardware problem to look up the U.S. Consumer Product Safety Commision. If you think there is a reason for your computer failing because of something Dell did call them.

By: Sabrina Swingle

Sabrina Swingle — Wed, 16 Aug 2006 06:19:37 +0000

I totally agree with how they deserve the lawsuit. I recently purchased a desk top from dell, applying for the Dell Preferred Account, they said I qualified for it. But they never told me how high my intrest rates were going to be. When I recieved my first bill, it was a whopping 29.99% intrest rate. Sure my monthly payment was only $21.00, but they added $30.00 in intrest to it. So if I actually payed the minimum, I’d never pay it off!! Which I think is total bull. I think they should give us all a little something back just because of there false advertising. Now don’t get me wrong, I love Dell products, I really do. But they shouldn’t advertise what they don’t intend to do.

By: R. Bauhs

R. Bauhs — Wed, 24 May 2006 17:15:45 +0000

Some good news. Dell Financial Services has finally dropped their attempts to to collect outrageous fees and charges of over $1,000 from us. The key was to use the services of the Texas Attorney General’s consumer complaint department.

Their web site at: https://www.oag.state.tx.us/
provides good guidance on how to use their services and file a complaint. Be sure to have your facts well documented and they will compell DFS to supply a rebuttal. One of the things DFS could not deny is that they did cash our check that was clearly marked on front and bact that our account was now paid in full.

By: paul

paul — Wed, 15 Mar 2006 04:03:26 +0000

Has anyone heard of the lawsuit for the new pc card slot on the xps m140…. i just signd up for a two yr contract with a gprs/wi-fi company hoping to use the wireless net wherever i go.. .coming to find out no one even has the cards built for the xps…….i had to fork out another 300 bucks just to buy a usb adapter just to use the pc card i was stuck with

By: Javed

Javed — Sat, 11 Mar 2006 07:42:13 +0000

I got the wsxga inspiron a week ago. No where they mentioned that to increase the size, you need to bump up DPI to 120%. 120% DPI has problem with some applications and most of the websites. Internet Explorer does not support it and other browsers will not show the site correctly if increased the fonts and kept the DPI at 96% (try cnn.com in Firefox, increase the fonts and watch the left menus).

I am going to return it with a slap of 15% restocking and shipping fees.

I would love to join against this Fraud company with the owner sitting at 25 billion dollars.