Comments on: How Hotels.com Stole $1179.54 from Me http://www.chipchick.com/2006/10/how_hotelscom_s.html Tech & Gadgets from a Girl's Perspective Sun, 22 Nov 2009 12:34:17 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Natalie http://www.chipchick.com/2006/10/how_hotelscom_s.html/comment-page-1#comment-102010 Natalie Wed, 05 Sep 2007 16:39:45 +0000 http://chipchick.com/2006/10/how_hotelscom_stole_117954_from_me.html#comment-102010 I want to SHOUT from the roof tops!! DO NOT USE HOTELS.COM!!! I made a hotel reservation on the 17th of August and then cancelled it and re-booked another reservation. I have been charged for both reservations;however, I'm just told it will take 30 days to credit my account and in my opinion this is ridiculous. They tried to put it off on my bank and make it sound as if it was up to my bank holding this up. My bank says they post all credits as soon as they are received. There isn't anything on HOTELS.COM's website that says it can take 30 days to credit money back for a cancelled reservation and I don't appreciate how the "customer care" reps are treating me. They are very rude and just say there isn't anything they can do to credit the money back any sooner. All they will say is it can take UP TO 30 days. Now, after reading the other experiences with these folks, I'm worried about getting my money back at all. I will search out any site that will listen and make sure I reach as many people as possible to warn then of my experience with hotels.com. I want to SHOUT from the roof tops!! DO NOT USE HOTELS.COM!!! I made a hotel reservation on the 17th of August and then cancelled it and re-booked another reservation. I have been charged for both reservations;however, I’m just told it will take 30 days to credit my account and in my opinion this is ridiculous. They tried to put it off on my bank and make it sound as if it was up to my bank holding this up. My bank says they post all credits as soon as they are received. There isn’t anything on HOTELS.COM’s website that says it can take 30 days to credit money back for a cancelled reservation and I don’t appreciate how the “customer care” reps are treating me. They are very rude and just say there isn’t anything they can do to credit the money back any sooner. All they will say is it can take UP TO 30 days. Now, after reading the other experiences with these folks, I’m worried about getting my money back at all. I will search out any site that will listen and make sure I reach as many people as possible to warn then of my experience with hotels.com.

]]> By: Rosario http://www.chipchick.com/2006/10/how_hotelscom_s.html/comment-page-1#comment-42090 Rosario Thu, 07 Jun 2007 16:42:08 +0000 http://chipchick.com/2006/10/how_hotelscom_stole_117954_from_me.html#comment-42090 Happened to me just this week. Smaller amount, though, on a hotel. I unfortunately double-booked myself for the same night in 2 different cities using Hotels.com and tried to correct it--system wouldn't let me; I then "added" a day, and that went through--then didn't let me delete second date. I called Hotels.com and was told the policy to not refund money was the particular hotel's policy; I called the hotel and they told me no, it was the Hotel.com policy. It's been very aggravating, and expensive, and will definitely not use them again. I could have just as easily called the hotel myself, made reservations and had the option to cancel on 24 hours notice. Again, an expensive, but ultimately a valuable lesson. Happened to me just this week. Smaller amount, though, on a hotel. I unfortunately double-booked myself for the same night in 2 different cities using Hotels.com and tried to correct it–system wouldn’t let me; I then “added” a day, and that went through–then didn’t let me delete second date. I called Hotels.com and was told the policy to not refund money was the particular hotel’s policy; I called the hotel and they told me no, it was the Hotel.com policy.

It’s been very aggravating, and expensive, and will definitely not use them again. I could have just as easily called the hotel myself, made reservations and had the option to cancel on 24 hours notice.

Again, an expensive, but ultimately a valuable lesson.

]]> By: Eliza http://www.chipchick.com/2006/10/how_hotelscom_s.html/comment-page-1#comment-1097 Eliza Tue, 31 Oct 2006 01:39:39 +0000 http://chipchick.com/2006/10/how_hotelscom_stole_117954_from_me.html#comment-1097 <strong>Nicholas</strong> Better be alone than in bad company... Nicholas

Better be alone than in bad company…

]]> By: CustomersAreAlways http://www.chipchick.com/2006/10/how_hotelscom_s.html/comment-page-1#comment-1096 CustomersAreAlways Wed, 04 Oct 2006 19:43:38 +0000 http://chipchick.com/2006/10/how_hotelscom_stole_117954_from_me.html#comment-1096 <strong>Hotels.com: Thumbs Down?</strong> Im trying to familiarize myself with Digg.com (I know, I'm a little out of it!), so I spent some time browsing the website trying to find a good customer service story to tell. However, I came across this story by... Hotels.com: Thumbs Down?

Im trying to familiarize myself with Digg.com (I know, I’m a little out of it!), so I spent some time browsing the website trying to find a good customer service story to tell. However, I came across this story by…

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