Back in 2009, Intel released a survey about the state of mobile manners. Almost a year and a half later, a new Intel survey shows that the state of mobile etiquette in the U.S. has only gotten worse. According to the survey, nine out of ten American adults claim they have seen people misuse mobile technology, and 75 percent say mobile manners are becoming worse compared to just 1 year ago.
Yesterday, in New York City, Intel’s own head of interaction and experience research, Genevieve Bell, got together with Anna Post of the Emily Post Institute to announce these latest findings. Genevieve started off the evening by addressing the question weighing in on everyone’s mind – why does Intel care about mobile etiquette? According to Bell, that answer lies in the fact that Intel is investing a lot of time and energy in to researching how people interact with technology. To that effect, six months ago they opened a lab dedicated to this kind of research and Genevieve is actually running that lab.
Below are some key and pretty disturbing findings of this latest survey:
• Ninety-one percent of U.S. adults say that they have seen people misuse mobile technology.
• Seventy-five percent of U.S. adults say mobile manners are worse now than in 2009.
• Growing number of innovative mobile devices contributes to more “public displays of technology,” highlighting the need for increased awareness of “mobile etiquette” and the impact of mobile technology on societal norms.
• U.S. adults see an average of 5 mobile offenses every single day.
• 92% of U.S. adults rate their own mobile manners as good to excellent while 26% do no rate others favorably.
• 48% of U.S. adults have seen others use their mobile device in a public restroom.
• 24% of U.S. adults have seen someone using a laptop while driving
• 92% wish that others practiced better mobile etiquette when it comes to using their devices in public.
Etiquette expert Anna Post pointed out that we need to remember not to blame technology for being rude – it’s not the technology that’s rude, but rather that the people using the technology are rude.
She also provides several tips for mobile users:
• Practice what you preach: If you don’t like others’ bad behavior, don’t engage in it.
• Be present: Give your full attention to those you are with, such as when in a meeting or on a date. No matter how well you think you multi-task, you’ll make a better impression.
• The small moments matter. Before making a call, texting or emailing in public, consider if your actions will impact others. If they will, reconsider, wait or move away first.
• Talk with your family, friends and colleagues about ground rules for mobile device usage during personal time.
• Some places should stay private: Don’t use a mobile device while using a restroom.
For more information about Intel’s latest Mobile Etiquette findings, see the press release here. It’s guaranteed to be one of the more entertaining and valuable press releases you’ll read this year.