Per an investigative report by Good Morning America, some Samsung top-load washing machines produced between March 2011 and April 2016 are at risk of coming apart violently. Since early 2015, 21 machines have reportedly been affected during spin cycles while washing heavy loads, with top covers and small parts sent flying. Samsung is now working with the Consumer Product Safety Commission to further investigate the issue and determine if a recall is necessary.
According to a company statement, Samsung specified that the problem has affected loads with “bedding, bulky or water-resistant items,” which have caused the machines to become imbalanced. The company recommends that those with affected machines should wash those loads using the delicates setting.
Samsung is now being sued by a group of those affected by the defective washing machines in a New Jersey court. The lawyer representing the group, Jason Lichtman, is arguing that a faulty support rod is the reason for the breakdowns. During faster spin cycles, Lichtman claims that the more intense vibrations can cause the rod to become dislodged, causing other parts from the machine to come loose and be thrown across the room.
The news comes only a month after Samsung initiated a global recall of the Galaxy Note 7 due to several reports of exploding batteries. That recall, and the subsequent replacement program, could cost Samsung upwards of $1 billion. A recall of the affected washing machines wouldn’t be as costly in itself, but could make for a disastrous 2016 for the company’s reputation.
If you own a Samsung top-load washer that you purchased in the last five years, you can enter your washing machine’s serial number here to check if you have an affected model. It’s also worth mentioning that we recently tested and reviewed one of Samsung’s front load washing machines which we were very impressed with.