Chatbot tech is on the rise, and I’m sure you’ve encountered it in your day to day life. Chatbot tech can benefit your startup, so let’s chat about it.
Facebook Messenger is the most accessible and well known chatbot tech on the market right now, and it’s well worth implementing.
There’s really no reason to wait to implement it, but maybe read through this article first so we can talk about what it can do for you.
What kind of a business does chatbot tech benefit and how can you apply it?
- If you sell any products or services online, chatbot tech can benefit your business. If you’re into e-commerce, you’re a perfect candidate.
- If customer service is costing you an arm and a leg, chatbot tech can help cut those costs. Processing returns and exchanges and answering basic questions are some things chatbots can easily do for you.
So, what else can chatbot tech do for your startup?
- Gleam insights into buyer behavior
- Determine site issues that inhibit or prevent customer purchases
- Increase sales
- Increase order amounts
Chatbot tech also can personalize the customer service experience and I think this is one of the greatest benefits to implementation. Customers appreciate round the clock service and the ability to ask questions, and you can have a chatbot answer them 24 hours a day, 7 days a week. That’s something that costs a significant amount if you try to replicate it with real human beings and it’s something simply outside the scope of a lot of startups.
I’m not anti-human beings in customer service, in fact I think there are definitely pros and cons to every situation and that chatbot tech can absolutely compliment real human beings.
For situations though that require answers to basic questions, chatbots obviously excel here, as human beings can grow tired of such repetitiveness, whereas chatbots don’t exhibit emotions.
So if you aim to be able to offer your customers round the clock service that’s reliable and consistent, chatbot tech is the way to go!
Bre is a female millennial go getter residing in New York. One part entrepreneur, one part geek, she obtained her degree in Textile/Surface Design from The Fashion Institute of Technology.
She has held some exciting roles in both fashion as a designer working for brands like Victoria’s Secret and Henri Bendel, as well as in ad tech working for publishers like Ziff Davis.
Today she operates her own luxury label and is also the Chief Chick at Chipchick.com which reaches millions of women each month.
Bre is passionate about keeping women informed of the latest technology trends and products to improve their lifestyle and believes in providing real, useful information and advice to her readers.