Katharina Buczek
“One of the offers we do extend to returning members is the set of three free training sessions. However, no one should be forced to take the training sessions when attempting to cancel their membership– that is absolutely not our policy, nor a practice we endorse,” Anytime Fitness stated.
They also explained how due to COVID-19, Lexie’s previous location underwent a “total turnover of staff.” In turn, the employee who fat-shamed her can no longer be held accountable.
“All we can do is apologize. We are sincerely sorry this was your experience. We will share your story as a reminder to our owners, staff, and teams that we must treat all our members– even those who seek to cancel their memberships– with dignity and respect,” Anytime Fitness continued.
In a video update following the company’s response, Lexie explained her dissatisfaction.
Apparently, Anytime Fitness never personally reached out to her– prompting Lexie to believe that the statement made in her TikTok comments was more for public appearance than genuine care.
“Obviously, I put something out there publicly, and it is fine for them to do the same,'” Lexie said. “But I was never DM’ed directly with an apology; it was only put in my comments.”
“And to me, that very much says, ‘We don’t really care if you see it. We just want to make sure everyone flooding our comments and calling us a bad company sees it.”
Have you ever suffered a similar experience as Lexie? Was it wrong for this fitness club franchise to never reach out directly?
And to watch Lexie’s original TikTok, visit the link here.
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