He Got Fired From His Serving Job After A Rude Family Criticized Him To His Manager For Ridiculous Reasons, And His Manager Didn’t Have His Back
When you’re a server at a restaurant, your manager and coworkers will often sympathize with you when you have to serve a table of people who get angry for petty reasons.
But sometimes, servers don’t get the support they were hoping for.
One popular TikTok creator was recently fired from his serving job after failing to please a family who criticized him for ridiculous reasons.
Dean Redmond (@deanredmonds) is a TikTok creator famous for telling stories about his experiences as a waiter at a restaurant. He’s interacted with some pretty crazy customers, but recently, he met his match with a family who was so angry they cost him his job.
The moment Dean went to greet this table, he was doomed. He went to take their drink orders, but no one looked at him or said anything to him. Figuring they needed more time, he turned around and was then asked by an angry woman at the table if anyone would help them.
“I look at her, and I’m like, ‘Oh, I’m sorry, ma’am, I came over and thought you needed another minute,'” Dean says in his video.
“She literally goes, ‘What? No one came over to help us!’ So I’m not gonna start a fight with her.”
As Dean took down the table’s drink orders, he became more aware of how unhinged they were. The little boy at the table asked for chocolate milk, and the dad screamed at him, telling him it was too expensive, causing him to burst into tears.
One of the food items the table ordered was a pepperoni pizza. Dean was sure to warn the table it would take around 45 minutes for the pizza to arrive based on how busy the restaurant was. Not having it, the family at the table told him it “better not” take that long.
Yakobchuk Olena – stock.adobe.com – illustrative purposes only, not the actual person
Dean tried his hardest to explain it would take that long, but several times during their evening, the family called him over to yell at him and ask where their pizza was.
“I’m like, we’ve already had this discussion,” says a frustrated Dean.
“It’s gonna be 45 minutes.”
The dad at the table ordered a sandwich that night as well and specifically asked Dean for extra mustard. Then, after a food runner brought the sandwich to the table, she went to Dean in tears, telling him the man yelled at her and said he asked for ‘no mustard’ on his sandwich.
Dean went to the table to confront the man, politely showing him that he had written down ‘extra mustard’ on their check because he asked for it. However, the man and his wife gaslighted Dean, telling him he was wrong.
Thus began the “customer is always right” argument.
“I was so done,” recalls Dean.
“I’m like, ‘Sir, the customer is always right in [the] case of taste, not when you literally order the sandwich wrong.'”
The table then made Dean bring his manager over. The family told Dean’s manager that Dean screamed at them and purposefully put their food order in wrong.
Unfortunately, his manager did not side with Dean; instead, he sided with the angry table, telling him that the customer was “always right.”
Before he knew it, Dean was fired for this incident, and his manager told him it was not the first time she had received these kinds of complaints about him, which had him appalled.
TikTok users who commented on Dean’s video, many of them having experience in the service industry, gave Dean the sympathy he needed.
“Oh, Dean, I’m so sorry, but the manager definitely didn’t have your back, so I believe the grass will be greener,” commented one TikTok user.
“You’ll find something! I promise!”
Good luck with the job search, Dean. Hopefully, you’ll find somewhere better!
@deanredmonds I was just fired from my job so this is the end until I can find a new one #customerservice #restaurant #storytime #serverlife #restaurantlife #viral
? Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey
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