Eventually, they persuaded Wag to hire a tracker, though Liz kept her own hired tracker on the case.
Liz’s Visa was held up in red tape, and she still couldn’t get home to search for Fran. She tweeted, “I’m still stuck in Africa with my dad’s ashes and my compounded grief.”
A few days later, Liz received the devastating news that her “soul dog” Fran had died.
And the message that Wag sent was anything but sensitive to her grief: “I’m calling to report we have news on your pet.
“Our local contact has informed us she has not made it. She has passed away. These instances are incredibly rare, but do happen.”
Liz was at a loss, but there was still an indignant community around her ready to rally against Wag. Soon, though, she found out the app had already erased all her messages with the caregiver who lost Fran.
She questioned the company’s choice, as she has so many times throughout this process; “If you have nothing to hide, why hide it?”
She continued to tweet regularly, trying to come up with ideas for getting the president of Wag’s attention; she even suggested starting a podcast to raise awareness about all the dogs who had died in Wag’s care.
In one of her last tweets on the story, she shared her conclusions about how the start-up handled this tragedy. “The word I have for Wag is cruel. Go Google other stories. People who don’t have a network like me… They got ZERO from Wag.”
You can spread Liz and Fran’s story via Twitter or reach out to her contact Meghan Morris with your own stories.
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