She Used To Work In Retail And A Customer Once Tried Returning A Lottery Ticket Because They Didn’t Win

Emily Chan |

Jan 29, 2023

lenscap50 - stock.adobe.com - illustrative purposes only

Anyone who has ever worked in the customer service sector knows the saying: “The customer is always right.” But there have been so many instances in which that’s just not true.

Some customers make unreasonable demands of the employees that are far beyond their abilities to fulfill.

Yet the customers don’t seem to understand that and are bent on making life harder for these mostly minimum-wage workers.

A TikToker named Charlie (@charlie.smth) has worked in the retail industry for four years, and she’s detailing a wacky conversation she had with a customer who attempted to return a scratched lottery ticket.

In the video, Charlie explains that the customer was not satisfied with the product they had purchased, so of course, they wanted to return it and get their money back.

Usually, this would not be an issue at all because returns happen pretty frequently in the retail industry.

But in this case, the item the customer wanted to give back was not refundable, especially since the product was already used.

Here’s how the exchange went down: The customer walked in requesting a return. Charlie enthusiastically offered to help, but once she saw the item the customer was trying to return, she immediately informed them that this wouldn’t be possible.

“It’s a scratch card, and you’ve scratched it,” said Charlie.

lenscap50 – stock.adobe.com – illustrative purposes only

“Yeah, and I didn’t win,” retorted the customer.

The customer then complained that they weren’t satisfied with the product and “knew their rights.” However, Charlie knows the rules of the lottery, and that’s not how this works.

The customer continued to press Charlie for their money back and, in the end, threatened to call the corporate office.

“Please do. We’ll give them a laugh,” Charlie replied to the threat.

Some TikTok users shared their own customer service stories, letting Charlie know she isn’t alone when it comes to dealing with clueless shoppers and restaurant patrons.

“There’s nothing so infuriating as dealing with the public,” declared one user.

“I once had someone want to return a frozen pizza she already ate. She only brought the pizza wrapper,” commented another.

“I had a customer PAY for a ham and chicken bloomer to then come up to me and say, ‘does this have meat in it? I’m a vegetarian I can’t have it,'” wrote a third.

Do you have any wild stories from working in customer service?