This Restaurant Manager Has A Crazy Story About A Stolen Reservation, And She Says It Happens More Than You Think

This story about a common and disappointing restaurant reservation issue on TikTok is so baffling. Still, thankfully, there’s a restaurant manager out there who is teaching people how to avoid it.
A young woman named Liz (@sincerely_lizz) recently posted to TikTok to tell users how the dinner reservation she made at a restaurant for her birthday was stolen by another party who lied and used her name at the hostess stand.
A restaurant manager named Kellie (@ambryrae) made a video responding to Liz’s story to tell viewers about a similar experience at one of the restaurants she managed.
“Please don’t be surprised when I tell you that this happens more often than not,” says Kellie at the start of her video.
While Kellie was working at this restaurant on a busy night, a party of seven people entered the restaurant without a reservation, looking for a walk-in table.
Kellie explained that they would have to wait about 45 minutes to an hour, and they could put their names on the waitlist. The party was put on the waitlist under the name Trish.
About 15 minutes later, a party of eight people with a reservation under the name Thompson entered the restaurant.
Kellie asked the Thompson party to wait a few minutes so the staff could finish prepping their table. Thompson said that was fine since most of the party was still outside.
About 10 minutes passed before Kellie called out, “Thompson, party of eight.”

Kalim – stock.adobe.com – illustrative purposes only, not the actual people
Thompson returned to the restaurant and said she would gather her family members from outside.
“I’ll be right back in,” said Thompson before leaving.
During that time, Kellie stepped away from the hostess stand for a few minutes while a different hostess took over. Here’s where the story gets messed up! Then Trish, the woman with the party of seven, walked up to the new hostess and asked, “You guys called Thompson, party of eight?”
Trish pretended to be someone else just so she could get seated sooner! The hostess sat Trish’s party at what was supposed to be Thompson’s table. Moments later, Kelly gathers the Thompson party only to lead them to an occupied table.
Kellie had to professionally ask Trish’s party to return to the restaurant lobby since that table had been reserved before their walk-in. Not surprisingly, someone in Trish’s gave her attitude and lied about having a reservation. Someone even asked Kellie, “What are you gonna do if we’re not gonna get up?”
“Well, if you wanna remain at a table in which you’re not gonna be served for the rest of the night, that’s totally up to you,” Kellie responded.
Eventually, Trish’s party got up, Thompson’s party was seated, and all was well. But can you believe the audacity of that other party? Kellie tells her viewers that if anyone is ever in that kind of situation, they most definitely need to tell the restaurant manager.
“A good manager wants to help you,” says Kellie. “A good manager wants to accommodate you.”
@ambryrae #stitch with @sincerely_lizz I’m so sorry this happened to you, Baby Love!! I hope you were still able to enjoy your Bday celebration!! ?????? #manager #serverlife #serverproblems #restaurant #fyp
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