She Works In A Call Center, And What She Sadly Has To Say About Her Job Will Make You Stop And Think About Being Nice To The Person On The Other End Of The Phone

Antonioguillem - stock.adobe.com - illustrative purposes only, not the actual person
Antonioguillem - stock.adobe.com - illustrative purposes only, not the actual person

When most people hear the word “call center,” they can be quick to roll their eyes. Sometimes when you have to deal with someone working at a call center in the customer service department, it can go south and be extremely frustrating.

However, have you ever taken a second to wonder how the person on the other end of the line feels?

“If you’re thinking about working a call center job,” starts a woman named Shéi (@whosshei) at the beginning of her TikTok video. “Please do not set yourself up.”

Shéi recently made the video to share her complaints on what life is like for someone who works in the customer service section of a call center.

With over 8,000 likes, Shéi’s video gives viewers a proper taste of the things she has to deal with during work.

“This is probably the most mentally and emotionally draining job I’ve ever had,” says Shéi. “You truly have to be built different.”

Shéi then goes on to explain that in order to work in customer service, you have to be prepared for people to insult and be awful towards you.

“You do not realize how messed up people are until you’ve gotta listen to them on the phone,” explains Shéi.

Shéi doesn’t shut down the concept of working in a call center completely, especially if it is one of the only job options for someone.

Antonioguillem – stock.adobe.com – illustrative purposes only, not the actual person

However, she claims that any potential employee should be looking to work in the billing department instead of customer service.

“Billing is the easiest call center job you can ever get,” continues Shéi. “Do not set yourself up with customer service.”

Shéi’s video gained a whopping 900 comments, with many of the users having worked in call centers before.

“People think call center jobs are easy; they are not!” commented one user. “People get real bold and rude over the phone. Something they won’t do in person.”

Other comments pertain to how many call centers supply poor training sessions and have mediocre managers.

Overall, TikTok users who have had similar experiences to Shéi seemed to be very happy that someone has finally spoken out on how difficult the job actually is.

“Thank you,” commented one user. “I try to explain to my family about how hard it is, and they act like it is easy.”

So perhaps the next time you’re on the phone with someone who works in customer service, be sure to treat them with kindness. It could turn their day around!

To view the original TikTok video, visit the link here.

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