She’s A Wedding Photographer Who Had To Cancel On A Bride The Night Before Her Wedding
There are a lot of stories of small business owners or professionals getting ‘ghosted’ by their clients. However, not all of those stories end like this one.
One photographer went viral on TikTok after she shared a story about a bride she had to cancel on the night before her wedding.
Shayla Herrington (@shaylamherrington) is an Arkansas-based photographer who has been hired to photograph weddings.
Around three years ago, a bride contacted Shayla and told her she’d like to book her to take pictures for four hours during her wedding ceremony and reception.
Shayla immediately answered the bride and spoke to her on the phone, where she tried to get some details from her.
The bride said she hadn’t picked a wedding venue yet, and Shayla said that was fine but warned her that a few weeks before the wedding, she’d have to fill out a questionnaire which included writing down the venue address and details.
The bride signed Shayla’s booking contract and paid a non-refundable deposit for her services.
“Fast forward a few weeks, and I send her the questionnaire,” recalls Shayla.
“Usually, after the bride fills out the questionnaire, we schedule a time to call and go over a timeline. It had been a week since I sent her the questionnaire, and I still heard nothing.”
Nadtochiy – stock.adobe.com- illustrative purposes only, not the actual people
Then, Shayla went above and beyond to check in on this bride and ensure everything was okay.
She sent her a text and a $5 Starbucks gift card, telling her she knew she must be dealing with a lot and wanted to treat her to a cup of coffee. Then, she asked the bride to try and fill out the questionnaire as soon as possible.
Unfortunately, the bride never responded. Days passed with no word from the bride, and Shayla became concerned. She had no idea where she’d be going for the wedding or what to expect. She sent a bunch of texts and emails and even tried to call the bride. She got nothing. It was like this bride had ghosted her.
Finally, the night before the silent bride’s wedding, Shayla sent her an email and explained that their contract was void and she would not be working as her wedding photographer because she had no information.
Then, the bride responded on the day of her wedding.
“She told me that was the most unprofessional thing she has ever witnessed,” Shayla says.
“She proceeded to write a bad review on Facebook, and I went ahead and gave her her deposit back.”
Can you imagine how frustrating that must’ve been? Props to you, Shayla, for hanging in there!
@shaylamherrington Was I in the wrong? Find the preset i used to edit in my bio! #weddingphotographer #weddings #weddingplanning #storytime #wedding #photographer #engaged #preset
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