She Works At A Restaurant And Was Forced To Have A Family Remove Their Dog, But They Accused Her Of Ruining A Birthday Celebration And Didn’t Leave A Tip
Many waiters and waitresses often have to deal with restaurant customers who think they’re above the rules and can do whatever they want.
One waitress recently upset a table of customers who had brought in a dog after she had to ask them to get it out of the restaurant in the middle of their meal.
She’s 24 and has been working as a waitress in a chain Italian restaurant in a mall. Although a manager usually supervises her, she temporarily takes on all the managerial responsibilities whenever her manager is out of the restaurant.
One of the biggest rules in the restaurant is that no pets are allowed inside the restaurant. There is seating that’s technically ‘outside’ the restaurant in the mall corridor where people can have dogs with them, but other than that, they’re forbidden from the inside portion. At the front of the restaurant, there’s a sign to inform customers that dogs are not allowed.
The other night, she had a reservation for a table of seven come in, and she seated them in the corner of the restaurant.
However, when she first sat them, she had no idea one of the customers was carrying her small dog in a tall purse.
“I didn’t notice the dog yet because the purse was almost under the bench on the floor, and I was giving them their drinks from the opposite side of the table,” she explained.
She didn’t notice the dog in the bag until she made her way around the table to give everyone their food.
When she did, she informed the customer that dogs were not allowed inside and she would have to get it out.
Photo 21483085 © Mauricio Jordan De Souza Coelho – Dreamstime.com – illustrative purposes only, not the actual person
The customer was very defensive and said there wasn’t a sign about dogs in the restaurant, and she had to inform her that there was.
Then, the customer said the dog was well-behaved and pointed out that she hadn’t even noticed it until now.
She had to hold her ground and insist that the dog be taken out of the restaurant, trying to do her job and follow the rules.
The customer angrily brought the dog to her car, returned to the table, and ate with everyone. After that, everyone at the table was clearly furious with her and hardly said anything to her.
Then, the nephew of the dog owner pulled her aside, told her that she made his aunt cry, and suggested she apologize.
“I go to the table and start apologizing for my tone of voice because I should have ‘been nicer’ about it,” she recalled.
“[Then] a family member starts lashing [out] at me about how to behave at the restaurant.”
The other customer accused her of being unprofessional and ruining a birthday dinner. She politely apologized again and told the table she was only trying to follow the rules set by her boss, who she didn’t want any trouble with.
The family continued to scowl at her, and one of the customers claimed to know her boss and threatened to tell her boss they’d never eat there again.
She then left to tend to her other tables until the nephew went to pay the bill. Not surprisingly, the family left her no tip.
“They stayed ten more minutes and went away,” she said.
“My coworker said it’s not fair how they, as grown adults, attacked me like that since I’m pretty young.”
Now, she’s wondering if she did anything wrong that day, judging by the table’s reaction and how she wasn’t given a tip.
Should she feel bad, or did she do the right thing?
You can read the original post on Reddit here.
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