She Booked A $500 Hair Appointment With A Famous Stylist, But Then The Salon Tried To Charge Her Double After She Left
A woman recently spent some time in Los Angeles, and while she was there, she thought it would be fun to book an appointment with a famous stylist there. She booked her appointment through the salon’s website and indicated that she wanted to come in for a whole head of highlights.
The salon’s website said that it would be $500 to have this done by the stylist, and she agreed to that price.
“Yes it’s pricey but hey, when in Rome,” she explained. “I was quoted $500 and 3 hours when I booked the appointment online.”
The day of her appointment arrived, and she made sure to take the day off of work so that she wouldn’t be rushed.
When she got to the salon, she was surprised to have them tell her that they didn’t even have the supplies that the stylist needed to move forward with her highlights, but a delivery was about to arrive.
She waited half an hour until the delivery showed up. She definitely was annoyed, though she tried to look on the bright side: at least she would not have to make a second appointment and come back another day.
When she finally got to sit down with the stylist she had booked, she mentioned that she would like to be “as blonde as possible.”
The stylist told her it wasn’t possible for her to be platinum blonde in 1 day, but she would do her best to get her super blonde.
“She and her assistant go through foiling my hair,” she said. “I’ve been getting salon highlights for about 20 years; from what I can tell, I’m getting a full head of highlights.”
“At times, she stops to help other clients and comes back to me. At this point, I realize I’m going to be there all day. It’s fine.”
All in all, she was at the salon for 5 hours that day getting her hair done, which was more time than she anticipated spending there.
When the stylist finished and then blow-dried her hair, she could see the color, and she was really pleased with it.
She went up to the front desk, paid up $500 for the service on her credit card, and left a 20% cash tip for the stylist.
“I leave excited with my new hair,” she continued. “20 minutes later, I have a voicemail from the salon saying they undercharged me. The price wasn’t $500; it’s actually $1000 for the service I had.”
“I’m shocked. I freeze my credit card, so they are unable to charge anything else. They start texting me, saying that the colorist was so busy she forgot to mention it to the front desk. They keep calling.”
“I’m annoyed now since we never discussed a price increase, never mind 2x what was originally quoted.”
She thought it would be best to take a day and think all of this over before giving them a call to say it’s not a good business practice to overcharge like that.
She was planning on letting them charge her the full $1,000 anyway, but after taking a bit of time to think, she really does not want to do that at all.
She had already completely left the salon when they called her to say it would surprisingly cost her double for her hair.
“It would of been bad enough had they tried to charge me $1,000 when checking out, but I was already gone at this point,” she continued.
“Also, if it was $100 more or something, sure, whatever mistakes happen. But DOUBLE the initial price?? And I wasted my whole day off there, most of it waiting around for color to process.”
Do you think it’s wrong of her not to pay up the extra $500?
You can read the original post on Reddit here.
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