A Customer Tried To Return A Cake They Ate After The Party They Ordered It For Was Over
The thing about customer service is you end up seeing the best and worst of people. Some come in grateful, others walk in ready for a fight. And then there are the ones who eat half a cake and have the nerve to act like it ruined the party.
This woman works at a tiny bakery, and she says that she gets a front row seat to a cast of intriguing characters who come into the store.
A month ago, a woman stopped by to place an order for an enormous birthday cake. She ordered the cake for her son.
“She was all about the glitz: extra frosting, fancy toppers, the works. We poured our hearts into it and sent her on her way with smiles all around. Not a single complaint when she picked it up,” she explained.
“Fast-forward to the next afternoon. The door slams open, and there she is again, but now with a half-eaten cake. What’s left is just crumbs and frosting smears.”
“She shoves the box across the counter, scowling, and launches into a rant about how the cake ruined the mood for everyone because it tasted stale. She actually demanded a full refund!”
Mustering up as much politeness as possible, she informed the woman that their bakery would not offer a refund on a cake that had already been eaten.
Judging by how much of that cake had been consumed, it seemed to her that the birthday party guests thought it was amazing.
She questioned the woman about whether she thought something was off with the cake when she picked it up from them.
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In response, the woman rolled her eyes at her and demanded that she do something about the cake’s lack of freshness.
“When I gently pointed out that her family must have enjoyed it, seeing as how half of it had vanished, she doubled down and snapped that we should be grateful for her feedback,” she continued.
“Luckily, my manager backed me up, no refund. As she stormed out, she threatened to ruin us on social media. It’s been weeks, and we are still here, still baking, and haven’t heard a peep about it online.”
“Sometimes, you really have to wonder how some people trick themselves into thinking the rules just aren’t for them.”
There’s a difference between giving feedback and trying to bully your way into free food. Her family clearly loved the cake, and the only thing stale here was her excuse.
What do you think about that?
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