I’ve been using the new Kindle Fire HDX for a few weeks now, watching shows like Betas, the new original series from Amazon, reading books and email, and of course, ordering items from Amazon.com using my Prime membership. I’m pretty familiar with how to use the device, but ran into a snag when I recently had to change my Gmail password when a friend’s account was hacked.
I’ve told you before how revolutionary Amazon’s Mayday feature is; offering life video help to guide you through the working of your device. It’s one-way video, two-way chat, and the support person can make changes to your system – with your permission – or simply show you how to do it yourself.
They answered my question in barely a New York minute and I thought to myself; if only my mother could call them instead of me when she has questions! Yes, this is a great gift for someone looking for an e-reader or tablet, and who might need a little hand-holding. The Mayday feature is available 247 for free. Watch how this works: